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Shopping Online:
There were 15 questions found in this category:

What type of merchandise can I purchase from randomhouse.ca?
You can purchase all active Random House of Canada titles in all available formats (hardco...
I'm a brand new customer, how do I place my first order?
Search for a title you would like to buy using the search box on the top of every page of our websit...
When will I know the actual taxes on shipping for my order?
At this point in the ordering process, the taxes on shipping costs are estimates. Actual taxes on sh...
Do you accept international orders?
Unfortunately, we are unable to accept consumer orders for eCommerce from outside of Canada. F...
Do you sell out of print titles?
We do not sell out of print titles at this time. Our sales are limited to titles that are curr...
Will I be charged sales tax?
Yes. Sales tax is automatically calculated....
Why has a title disappeared from my shopping cart when I start to checkout?
A title will not remain in your shopping cart if it is out stock. We are unable to take orders...
Can I buy out-of-print books?
Random House of Canada does not sell out-of-print titles....
Can I order titles in advance of the publication date?
Yes, you can order pre-order forthcoming books....
Can I pre-order forthcoming books?
You can pre-order future titles by selecting the pre-order tab located in the title detail....
How soon after publication will I receive a pre-ordered title?
Random House of Canada will ship any newly released title three business days after the book's offic...
Why did I get a cancellation notice for my order?
Cancellation notices are generally sent when credit card authorization fails. If you receive a...
How long do I have to cancel my order?
The "Cancel" button will remain on the order page as long as the status on the order is "Processing....
How do I cancel an order?
To cancel an order: Click on the "account" icon in the top right corner of the screen. If ...
Why is this item unavailable for ordering at this time?
We're working on making this product available for ordering from Random House of Canada Limited.In t...