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General FAQs: There were 47 questions found in this category: Notice to Customers Regarding A MILLION LITTLE PIECES by James Frey As has been widely reported in the news media, Random House of Canada Limited and James Frey have re...   What is the address of the Random House office in Japan? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of Random House Mondadori? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of the Random House office in Germany? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of the Random House office in South Africa? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of the Random House office in India? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of the Random House office in New Zealand? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of the Random House office in Australia? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of the Random House office in England? Please visit our Contact Us page at www.randomhouse.ca/about/contact.html for the locations of Rando...   What is the address of your office in Canada? For sales and operations inquiries:Random House of Canada Limited2775 Matheson Blvd. EastMississauga...   What is the address of the Random House office in the United States? Random House in the United States is located at:Random House Inc.1745 BroadwayNew York, NY10019...   How do I know if my book is a first edition? How can I tell which print run it is from? To see if your book is a first edition, you need to look at the book's copyright page. You may see a...   How do I find out what books are available? Where can I purchase a copy of a specific book? Our online catalogue contains information about all Random House books currently in print. You can s...   I want to sign up for a newsletter on your website. Will I be charged for this? All of the e-newsletters available on RandomHouse.ca, MysteryBooks.ca, BookClubs.ca and BookLou...   I have an out-of-print Random House book that looks valuable. Can you tell me how much it is worth today? Random House of Canada and McClelland and Stewart do not provide appraisal services. A good way to f...   How can I change the address or cancel my subscription for the Danielle Steel newsletter? For address changes for the Danielle Steel newsletter please send a written request with the change ...   How do I request a book donation? Random House of Canada considers book donation requests from non-profit organizations, particularly ...   Do you publish books in foreign languages such as French, German, Italian, Japanese, and Spanish? Random House only publishes English-language books in Canada. Through the U.S., we do distribute som...   Why don't you publish more titles in large print editions? Please send your questions or comments about Large Print books directly to our Large Print division ...   Do you have list of all Golden books that were published in the 50s, 60s or 70s? Please visit the Golden Books website: http://www.randomhouse.com/golden/ for information about thei...   Do you have a complete list of Golden Books? Please visit the Golden Books website: http://www.randomhouse.com/golden/ for information about thei...   Do you have a complete list of titles in the Modern Library? For more information about the Modern Library, visit their site: http://www.randomhouse.com/modernli...   How can I find out when a book will be coming out in paperback? RandomHouse.ca, MysteryBooks.ca, BookClubs.ca, BookLounge.ca and McClelland.com all display for...   Does Random House support the 13-Digit ISBN? Random House will support the 13-Digit ISBN as of sunrise 2007. Please visit www.randomhouse.ca/isbn...   What are Random House's plan to transition to the EAN.UCC-13? Please see our ISBN-13 information page at: http://www.randomhouse.ca/isbn13/index.html...   Does Random House use acid free paper? Yes, we do. Most of our publications contain acid free paper....   How do I contact Random House Direct? Random House Direct is a separate company.  They can be contacted by phone at: 800-67...   How do I contact the CBA (Canadian Booksellers Association)? Please contact CBA (Canadian Booksellers Association) through their website at www.cbabook.org....   Do you have a listing of all the Star Wars books in order? For information on the Star Wars titles available, please visit our Star Wars websites. You can find...   There is a problem with a page on your website, it won't load, has errors, or a graphic is missing. For any website problems, issues, and questions, please email the webmaster at the correspondin...   I would like to send a book to someone who is in prison. Prisons will only accept books directly from publisher. How can I pay and have you ship it? Please contact our Customer Service Department at [email protected]...   I can't find the book I am looking for using the Search tool on your website, but I know you published it. Why can't I find the title? The book you are searching for may be out of print. Random House of Canada's website displays books ...   What do I do if I have a defective product? If you find a misprinting (repeated or missing pages, upside-down pages) or believe that a Random Ho...   How do I get a review copy of a book? To request media review copies and author information, please contact us via email at...   Do you buy used books? No, we do not buy used books.   How to I get rights for dramatic performance, film/television, translation, and reprints? Random House of Canada represents film and TV and foreign language rights (and U.S. and U.K) to many...   How do I get permission to photocopy part of a book for use at my school or university? If you wish to photocopy material for academic use, please contact: Access CopyrightThe Canadia...   I just bought this book and the binding is falling apart and pages are falling out, what should I do? Please contact our customer service department at  [email protected] ...   I am interested in finding a Reading Group Guide for a book. How do I know if you have a guide available? You can find a full list of all the Reading Group Guides we have available at our Book Clubs website...   How do I find an out-of-print book? Our catalog carries a listing of Random House books currently in print, or coming out in the next ni...   Are you the Doubleday Book Club? Random House of Canada is not connected to the Doubleday Book Club. They can be reached in Cana...   Whom do I contact if I have questions about subscriptions to the Louis L'Amour Collection? All questions or inquiries about the Louis L'Amour Collection should be sent to: louislamour@cust-se...   How can I order books? Random House books are available wherever books are sold.   I am an educator, how can I order desk and/or examination copies of books? Please see our desk copy and examination copy policies and online order form at: http://www.aca...   There is a typographic or printing problem with a Random House book I purchased. Please contact our customer service department at this address:  ecanadacustomerservice@randomh...   I write for a newspaper (online service, etc.), and I'd like to request a review copy of a book. To request review copies, please email the publicity department at:[email protected]...   How can I get permission to use a part of a book (or book cover) for a project I am working on? All requests must be made in writing - click here to download a printable .pdf form. Please inc...