Returning your products to RandomHouse.ca:
Random House of Canada will issue a full refund (excluding shipping and handling fees) for your online purchase if you: - Return new books, unopened CDs, cassettes, VHS tapes, DVDs and other products in their original condition. - Include the packing slip of the package you received. - Mail your return within 30 days of the shipment date listed on your packing slip. RandomHouse.ca shall have no obligation to refund or return any items it receives that are not in compliance with these three requirements.
Ship all returns with packing slip enclosed to: Returns Centre Random House of Canada Limited 2775 Matheson Blvd. E. Mississauga, ON L4W 4P7 Important Notifications: - Refunds cannot be issued for any prepackaged products that are returned opened or have obvious signs of use (unless they are found to be defective). - No credits will be granted for any item that is returned after 30 days from the shipment date listed on your packing slip. - The cost of postage for all returns is the responsibility of the consumer. - Only products purchased from the RandomHouse.ca website fall under the Returns Policy above. We don’t give refunds for books bought at your local bookseller or at another bookseller or retail store. - Returns made to RandomHouse.ca will be credited only in the form of the original payment method.
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